Privacy Policy
How we collect, use and protect your personal data, in line with Singapore’s Personal Data Protection Act 2012 (PDPA).
Last updated: 26 September 2026
Information we collect and why
We collect the information you give us by phone, WhatsApp, email or our website forms, such as your name, contact details, details of the deceased or patient, and information about the services you need. We use it only to respond to your enquiry, arrange and deliver services, issue quotations and invoices, and meet legal and regulatory requirements.
Who may access it
Access is limited to As-Salam staff and personnel who need it to deliver your service. Where required to carry out a service, relevant details may be shared with doctors, hospitals, cemeteries, government agencies, transport providers or overseas funeral providers.
Third-party service providers
We use service providers for website hosting, email and messaging (including WhatsApp). These providers process data on our behalf and are expected to protect it appropriately.
Retention
We keep personal data only for as long as needed for the purposes above, or as required by law, after which it is securely deleted or anonymised.
Photographs and testimonials
We never publish names, photographs, medical or family details without explicit written permission.
Access and correction requests
You may ask to access or correct the personal data we hold about you, or withdraw consent, by contacting our Data Protection Officer at pengurusan.jenazah.assalam@gmail.com.
Complaints
If you have a concern about how we have handled your data or our services, please contact us at pengurusan.jenazah.assalam@gmail.com and we will respond as soon as possible.