Resources and Frequently Asked Questions
Answers to the questions families ask us most, and practical tools to help you prepare.
Frequently asked questions
How do I contact As-Salam when a death occurs?
Call or WhatsApp our 24-hour hotline, +65 8779 9945 or +65 8716 6955, immediately. We will ask a few basic questions and guide you through the next steps.
How much is the funeral package?
The complete package is S$1,700. Additional services or extended operational requirements may be charged separately. See what is included.
Do I need to call the police if death occurs at home?
For a death due to illness or old age, no — the police cannot issue the death certificate. Contact a doctor to certify the death, then call us. Some cases, such as sudden or unusual deaths, must be referred to the police.
Can you arrange a home doctor?
Yes. A 24-hour home doctor can be arranged, subject to availability and a separate fee.
Can burial take place on the same day?
It may be possible, depending on the time of death, documentation, release of the deceased, cemetery availability and operational circumstances. A practical same-day cut-off is around 2.30 pm.
Where can the bathing and funeral prayer take place?
At home, at Pusara Aman mosque (subject to availability), or at the NEA Burial Preparation Facility if the home is too small.
Can relatives take part in bathing the deceased?
Yes, where appropriate — up to five family members. Up to three may help lower the deceased into the grave. We will explain how to participate respectfully.
Do you manage hospital, mortuary and overseas cases?
Yes. Collection is coordinated once documentation and release are complete. Repatriation depends on the country, airline requirements and regulations, with a separate quotation.
Do you support families before death?
Yes. Our asatizah provide Islamic palliative guidance, caregiver support and family guidance free of charge. Learn more.
How long does a grave structure take?
Around 4–5 weeks when the ground is suitable, insyaAllah. Soft or unsettled ground may take longer. See the catalogue.
Do you provide financial assistance?
Selected cases may be considered under Sponsor Jenazah, subject to assessment and available funds. Learn more.
Are post-burial ceremonies compulsory?
No. We guide families clearly on what is obligatory, recommended, permissible, or based on accepted community practice.
Legacy and end-of-life planning checklist
A printable checklist to record the information your family will need. Print it, or save it as a PDF.
Download the Planning ChecklistStill have a question?
Speak to our team by phone or WhatsApp, any time.