Terms of Service
The terms that apply to services provided by Pengurusan Jenazah As-Salam Pte Ltd.
Last updated: 26 September 2026
Package scope and payment
Each service is provided according to the package description on this website and the confirmed quotation for your case. The confirmed quotation governs each case. Payment may be made in full upon confirmation, or by a 50% deposit upon confirmation with the balance payable upon completion, as stated in the quotation.
Additional charges
Some circumstances require additional services, time, transport or manpower. Where circumstances allow, we will inform the family of additional costs before they are incurred.
Cancellations and refunds
Cancellation and refund terms are stated in the quotation for each service. Please contact us as early as possible if your plans change.
Delays outside our control
Burial timing is subject to documentation and government processes. Weather, police investigations, mortuary release, cemetery conditions and other unforeseen circumstances may cause delays.
Third-party services
Some services depend on third parties such as doctors, airlines, cemeteries and overseas providers, and are subject to their availability and requirements. Overseas services depend on the relevant regulations.
Family representative
The family representative confirms that they have the authority to make arrangements on behalf of the family, and that the information they provide is accurate to the best of their knowledge.
Grave works
Grave structure and maintenance works depend on ground suitability, weather, material availability and cemetery conditions. When the ground is suitable, grave structures are usually completed in around 4–5 weeks; soft or unsettled ground may take longer.
Service disclaimer
Our religious and spiritual guidance does not replace medical advice, professional counselling, legal advice or emergency services. General information about wills, CPF, LPA and estates is not formal legal or financial advice.
Photographs and testimonials
We will only publish photographs or testimonials with the family's written permission.